The Ministry of Expatriate Welfare and Overseas Employment has established a dedicated ‘Grievance Resolution and Settlement Cell’ designed to expedite the processing and rectification of various issues and complaints encountered by non-resident Bangladeshis.
According to an official directive issued by the administration branch of the ministry, the order has been enacted with immediate effect. The newly formed executive body has been granted the authority to function immediately across all relevant jurisdictions to address the long-standing bureaucratic delays faced by the diaspora.
Composition and Leadership of the Special Cell
As outlined in the official notification, the specialized cell is comprised of five permanent institutional members. The operational leadership of the body will be spearheaded by either the Additional Secretary or the Joint Secretary of the Monitoring and Enforcement Division of the ministry, who will serve as the formal Convenor.
The remaining four spots on the committee are assigned to senior civil servants representing critical legal, welfare, and protocol operations within the ministry. The Senior Assistant Secretary of the Enforcement-2 Branch has been explicitly designated to fulfill the responsibilities of the Member-Secretary, ensuring structural coordination and documentation of all logged grievances.
Furthermore, the ministerial directive explicitly provides a clause for future structural flexibility. The cell has been legally empowered to co-opt additional members or expert personnel into its committee if specialized technical assistance or expanded administrative capacity is deemed necessary during its operations.
Institutional Structure of the Grievance Resolution Cell
The table below outlines the precise administrative framework, designations, and respective ministerial branches of the five-member committee appointed to the newly formed cell:
| Committee Designation | Ministerial Rank | Parent Branch / Division within Ministry |
| Convenor | Additional Secretary or Joint Secretary | Monitoring and Enforcement Division |
| Member | Joint Secretary | Welfare (Adhi) Branch |
| Member | Deputy Secretary | Law Branch |
| Member | Deputy Secretary | Services and Protocol Branch |
| Member-Secretary | Senior Assistant Secretary | Enforcement-2 Branch |
Core Mandate and Functional Scope
The establishment of this administrative framework marks a targeted effort by the Ministry of Expatriate Welfare and Overseas Employment to centralize the intake of expatriate complaints. The primary objectives assigned to the cell include:
Expedited Redress: Minimizing the turnaround time required to evaluate, investigate, and systematically resolve legal, financial, and workplace complaints filed by Bangladeshi wage earners operating overseas.
Inter-Departmental Coordination: Utilizing the diverse ranks within the committee—ranging from welfare to law—to bypass traditional bureaucratic red tape and execute cross-departmental solutions.
Capacity Expansion: Employing its statutory power to induct temporary or permanent external members to tackle sudden surges in complaints or complex international legal disputes.