The Government of Bangladesh has introduced a comprehensive new regulation governing the duties, responsibilities, and professional conduct of insurance surveyors and loss assessors. Officially gazetted on 25 December 2025, the “Insurance Surveyor and Loss Assessor Duties, Responsibilities and Code of Conduct Regulation – 2025” was made publicly accessible on the Insurance Development and Regulatory Authority (IDRA) website on Thursday, 1 January 2026.
The regulation emphasises professionalism, transparency, and accountability, with particular focus on the non-life insurance sector, aiming to enhance efficiency in claim assessments while safeguarding policyholders’ interests.
Under the new framework, insurance surveyors and loss assessors are required to conduct meticulous inspections and verifications of insured properties and subject matters, allowing sufficient time to determine the accurate extent of losses. The regulation summarises key responsibilities as follows:
| Activity | Core Directive |
|---|---|
| Disclosure of Relationships | Any familial or business relationship with an insurance company or policyholder must be declared in official records. |
| Confidentiality | Policyholder and claimant information must be handled fairly and confidentially. |
| Loss Assessment | Determine the actual loss in accordance with the insurance policy terms. |
| Reinspection | Multiple inspections of the property may be conducted if necessary. |
| Co-insurance & Multiple Policies | Report details of losses and recoverable assets for co-insurance or multiple coverage cases. |
| Expert Consultation | Seek expert advice when necessary, with the policyholder’s consent. |
| Record Keeping | Maintain survey reports and related documentation for a minimum of three years. |
The regulation also establishes clear standards of professional conduct. Surveyors are expected to uphold honesty, skill, impartiality, and diligence in all inspections. They must support colleagues’ training and skill development and are prohibited from disclosing any information or documents without authorisation. Any information that could potentially affect national interests must be reported to the relevant authorities. Additionally, surveyors are required to maintain proficiency in new technologies and modern assessment techniques.
According to IDRA, the 2025 regulation is poised to significantly improve transparency, operational efficiency, and professionalism in Bangladesh’s insurance sector. In particular, it aims to strengthen trust between insurance companies and policyholders by ensuring that claims in the non-life insurance segment are processed quickly, fairly, and accurately.
In essence, the newly gazetted regulation provides a structured framework for the duties and ethical conduct of insurance surveyors and loss assessors. By clearly delineating responsibilities and professional standards, it represents a major step towards modernising and strengthening Bangladesh’s insurance industry.