Islami Bank Reaffirms Service Excellence Drive

Islami Bank Bangladesh PLC has renewed its commitment to strengthening public confidence and elevating customer satisfaction by intensifying a comprehensive service-excellence agenda across its operations. The renewed pledge was articulated at a staff conference held in Dhaka, bringing together officials and employees from three operational zones and five corporate branches, underscoring the institution’s emphasis on aligning policy direction with frontline delivery.

The conference took place on Saturday, 31 January 2026, at the Sena Prangan in Dhaka Cantonment. It drew wide participation from senior policymakers, executive leadership, and a substantial number of field-level officers and staff. The gathering was designed not merely as a ceremonial event but as a strategic forum to clarify expectations, reinforce service standards, and translate the bank’s customer-centric philosophy into daily banking practice.

Addressing the conference as chief guest, Professor Dr M. Zubaidur Rahman, Chairman of Islami Bank Bangladesh PLC, stressed that the true strength of a bank does not lie solely in the size of its capital base, but in the depth of public trust and customer confidence it commands. He described customers as the lifeblood of the institution and urged all employees to internalise a sense of ownership and responsibility in their respective roles. Customer complaints, he said, must be handled with urgency and seriousness, with prompt and effective solutions forming the cornerstone of credible banking service. When employees regard the institution as their own, he observed, service quality, operational speed, and professional efficiency naturally improve.

The conference was chaired by Managing Director Md Omar Faruk Khan, who highlighted the strategic importance of expanding investment in the small and medium enterprise (SME) sector to reinforce Bangladesh’s economic foundations. He noted that sustainable economic growth cannot be achieved without broad-based SME financing and called for deeper, more inclusive outreach to entrepreneurs. Emphasis was also placed on simplifying banking services for ordinary customers, ensuring uniform service standards across branches, and cultivating consistently courteous and customer-friendly conduct.

The event was attended by key members of the board and senior management, including Mohammed Khurshid Wahab, Chairman of the Executive Committee; FCA, FCS Md Abdus Salam, Chairman of the Audit Committee; Professor Dr M. Masud Rahman, Chairman of the Risk Management Committee; and independent director Md Abdul Jalil. Opening remarks were delivered by Additional Managing Director Md Altaf Hossain, while Deputy Managing Director Md Mahbub Alam offered the vote of thanks. Other senior executives, including Engineer Mohammad Jamal Uddin Mazumder and Dr M. Kamal Uddin Jasim, were also present.

Participants collectively reaffirmed their resolve to embed ethics, professionalism, accountability, and responsiveness into everyday banking operations. The conference provided a clear operational roadmap for translating Islami Bank’s service-oriented vision into measurable improvements at branch level, reinforcing its role as a trusted financial institution contributing to national economic development.

Conference at a Glance

Through this initiative, Islami Bank Bangladesh PLC has signalled a firm determination to deepen customer trust, deliver consistently superior service, and play a more effective role in supporting inclusive and sustainable economic growth.