Michigan, USA — A significant technical disruption has hit Michigan’s unemployment benefits system today, preventing residents and employers from accessing key online services. The state’s universal secure login portal, MiLogin, is experiencing intermittent outages, leaving users unable to access unemployment assistance platforms.
The outage has directly affected the Michigan Unemployment Insurance Agency (UIA)’s two primary portals: Michigan Web Account Manager (MiWAM) and MiUI. Claimants rely on MiWAM to manage their benefits, submit claims, and monitor account activity. Employers, meanwhile, use both MiWAM and MiUI to file payroll taxes and submit required reports. Since both platforms require initial login via MiLogin, the disruption has rendered these services temporarily inaccessible.
Beyond unemployment services, the outage is affecting multiple Michigan government agencies that utilise MiLogin for secure authentication. State officials are actively monitoring the situation and working to resolve the technical issues; however, no specific timeframe has been provided for when full service will resume.
To mitigate the impact, the UIA has provided alternative resources accessible without MiLogin. These include:
AI-powered Chatbot: Offers responses to common unemployment queries.
Online Coaching Sessions: Guides first-time claimants through filing procedures and handling overpayments.
UIA Claimant Roadmap: A six-step guide to understanding applications and benefits.
Federal Employee Resources: Dedicated support for temporarily furloughed or unemployed federal workers.
For direct assistance, claimants and employers may contact the UIA helpline at 1-866-500-0017, available Monday through Friday. Support is also offered via in-person, phone, or virtual meetings.
The table below summarises the outage’s impact and alternative solutions:
| Issue | Impact | Alternative Resources |
|---|---|---|
| MiLogin outage | Access to all UIA platforms blocked | Direct resources on Michigan.gov/UIA |
| MiWAM access issue | Claim submission and account management halted | AI Chatbot, Claimant Roadmap |
| MiUI access issue | Employer tax filing and reporting disrupted | Online coaching sessions, Federal employee resources |
| Direct assistance needed | Requires immediate support | UIA helpline, in-person or virtual meetings |
Michigan authorities have emphasised that while the outage is temporary, using these alternative resources is crucial for residents and employers to continue timely benefit submissions and compliance. State IT teams are working diligently to restore MiLogin functionality and minimise service interruptions.