NCC Bank Limited has outlined its strategic priorities for 2026 at a two-day annual business conference held at the Sea Pearl Beach Resort in Cox’s Bazar. Convened against a backdrop of persistent domestic and global economic uncertainty, elevated inflation, liquidity constraints in the financial sector and intensifying competition, the conference focused on charting a disciplined yet ambitious pathway for sustainable growth in the coming year.
The bank’s strategy is anchored on three core pillars: expanding the breadth of services, improving operational efficiency, and significantly enhancing customer experience. Together, these priorities are intended to strengthen NCC Bank’s market position while safeguarding financial resilience in a challenging operating environment.
The conference was inaugurated by the Chairman, Md Nurun Newaz Selim, who, as chief guest, highlighted the bank’s ability to meet its targets despite recent sector-wide pressures. He attributed this performance to coordinated efforts across management and staff, emphasising that sustainable growth depends on continuous improvement in service quality and more proactive branch-level leadership. The Chairman underscored the importance of identifying new business opportunities in local markets, while simultaneously deepening customer trust and long-term relationships.
In his welcome address, Managing Director M. Shamsul Arefin noted that the bank had delivered positive growth across key business indicators despite broader economic headwinds. He reported measurable progress in loans and investments, deposit mobilisation, import–export trade finance and the recovery of non-performing loans. Notably, the cost of funds has declined and overall asset quality has improved, reinforcing profitability and balance-sheet stability. Looking ahead, he stressed the need for greater adoption of modern technology, a more robust risk management framework and a consistently customer-centric service model.
Senior leadership—including the Vice Chairman, directors, independent directors, additional and deputy managing directors, divisional heads and branch managers from across the country—participated in the discussions. Deliberations highlighted the importance of balancing business expansion with service excellence, technology-driven banking solutions, sound governance practices and effective risk control.
A summary of the key strategic priorities discussed at the conference is presented below:
| Strategic Area | Priority Focus |
|---|---|
| Business Expansion | Broader service offerings and market penetration |
| Financial Performance | Growth in loans, deposits and trade finance |
| Asset Quality | Stronger recovery of non-performing loans |
| Cost Management | Reduction in cost of fund mobilisation |
| Technology & Innovation | Digitalisation and process automation |
| Customer Experience | Improved service standards and relationship building |
| Risk Management | Enhanced controls and corporate governance |
The conference concluded with a collective reaffirmation of commitment to disciplined growth, innovation and service excellence. With a clear focus on competitiveness and customer-centricity, NCC Bank aims to strengthen its position as a resilient and forward-looking financial institution in the year ahead.